Operations Management
As a seasoned Operations Manager Specialist, I understand the importance of optimizing business processes without sacrificing personal connections with customers and employees. During my previous Store Manager role at Starbucks, I was responsible for overseeing the full spectrum of revenue and operations, including analyzing existing operational approaches, developing new strategies to maximize efficiencies, managing the interview process, and communicating quality standards to cross-functional teams. I established a new business approach that streamlined logistical operations and resulted in a 32% increase in sales and a 50% increase in overall revenue.
MISSION AND VALUES
I am creating a culture of warmth and belonging where everyone is welcome—acting with courage, challenging the status quo, and finding new ways to grow myself and others. While being present, connecting with transparency, dignity, and respect. Delivering my very best in all I do, holding myself accountable for results. I am performance-driven through the lens of humanity.
CONNOR DUNWOODIE
WORK EXPERIENCE
Store Manager
Starbucks Coffee Company | 2021 - 2022
I was responsible for overseeing the full spectrum of revenue and operations, including analyzing existing operational approaches and developing new strategies to maximize efficiencies and communicating quality standards to cross-functional teams. The main role approaches are:
- Talent Recruiting
- Staffing and Scheduling
- Teaching and Training
- Sales and Inventory
- Prioritizing and Planning
- Coaching for Performance and Development
- Ops Standards and Continuous Improvements
- Business Analysis and Problem Solving
- Culture and Effective Communication
Shift Supervisor
Starbucks Coffee Company | 2021 - 2021
I contributed to the success at Starbucks by assisting the Store Manager in executing daily business and operational standards. I ensured the delivery of high-quality products in a clean, safe, and welcoming store and confidently ran shifts that created the Starbucks Experience. The main role approaches are:
- Business Metrics Analysis
- Creating the Environment
- Sales and Inventory
- Running Shifts with Customers at Our Core
- Ops Standards and Continuous Improvements
- Problem Solving and Coaching Partners
Barista
Starbucks Coffee Company | 2017 - 2021
I contributed to the success at Starbucks by making the customer a top priority by genuinely creating a personalized experience for each customer. I proudly developed expertise in my craft while diligently maintaining equipment and the store environment. The main role approaches are:
- Be Committed to Customers
- Creating the Environment
- Sales and Inventory
- Running Shifts with Customers at Our Core
- Ops Standards and Continuous Improvements
- Problem Solving and Coaching Partners
- Be Focused on Quality
- Be Dedicated to Each Other
- Owns the Barista Pattern
CONNOR DUNWOODIE
EDUCATION HISTORY
Arizona State University Online
Bachelor of Arts in Film and Media Studies
2020 - 2026 (Expected)
Starbucks College Achievement Program Free Tuition
Allen D. Nease High School
TV Production and Communications
2014 - 2018
Ponte Vedra, Florida
CONNOR DUNWOODIE
CERTIFICATIONS
Food Safety Manager
Starbucks Paid Program License
Adobe Suite Programs
Adobe Program Course Certification
Microsoft Office 365
Microsoft Program Course Certification
Business Analysis Professional
TikTok Business Program Certification
Certified Advertising Specialist
TikTok Ads Program Certification
Certified Marketing Specialist
TikTok Shop Program Certification
Creator Series Program
TikTok Monetization Program Certification
CONNOR DUNWOODIE
WORKPLACE INSIGHTS
Insights and Metrics
Budget Tracking
Problem Solver
Strategy Development
Prioritized Planning
Calendar Management
Goal-Oriented
Team Leader
Team Collaboration
TO WHOM IT MAY CONCERN,
With a business and operational mindset with more than five years of experience in the customer support industry, I offer a unique combination of order management knowledge, strategic problem solving, and technical skills to support and achieve business goals.
During my previous Store Manager role at Starbucks, I was responsible for overseeing the full spectrum of revenue and operations, including analyzing existing operational approaches, developing new strategies to maximize efficiencies, managing the interview process, and communicating quality standards to cross-functional teams. I established a new business approach that streamlined logistical operations and resulted in a 32% increase in sales and a 50% increase in overall revenue.
As a seasoned Operations Manager Specialist, I understand the importance of optimizing business processes without sacrificing personal connections with customers and employees. I thrive on encouraging employee performance, development and was commended by senior leadership for my ability to ensure adherence to established organizational processes while maintaining a positive and motivating environment.
Thank you for your time and consideration. Continued growth is essential to my success, and I am committed to providing top-quality operations support. I’m excited to connect further about how my combined experience and expertise can create the greatest impact.
Sincerely,
Connor Dunwoodie