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Brand Management

With four years of experience as a Talent Brand Manager of “The Call Center Series” and a Studio Executive Director at Spark Digital Studios, I defined the vision and initial strategies for establishing a solid market presence and growing a sustainable social media brand portfolio. Responsible for executing dynamic marketing campaigns and branded missions across various social media platforms. In two years, increased brand awareness acquired over 270,000 followers with 62,000,000 impressions.

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Operations Management

As a seasoned Operations Manager Specialist, I understand the importance of optimizing business processes without sacrificing personal connections with customers and employees. During my previous Store Manager role at Starbucks, I was responsible for overseeing the full spectrum of revenue and operations, including analyzing existing operational approaches, developing new strategies to maximize efficiencies, managing the interview process, and communicating quality standards to cross-functional teams. I established a new business approach that streamlined logistical operations and resulted in a 32% increase in sales and a 50% increase in overall revenue. 

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Mission and Values

I am creating a culture of warmth and belonging where everyone is welcome—acting with courage, challenging the status quo, and finding new ways to grow myself and others. While being present, connecting with transparency, dignity, and respect. Delivering my very best in all I do, holding myself accountable for results. I am performance-driven through the lens of humanity.